Contacts and messages

Every conversation you are part of, with clients, vendors and your team, in one place instead of scattered across email.

1. Click the Messages icon at the top of the page, beside the bell, or Messages in the sidebar. The red number is how many conversations have something new for you.
2. Your inquiries and your event conversations are together in one list, newest first. Each row says where it lives, such as "Inquiry" with the date, or the event's name.
3. Click a conversation to read it on the right and reply in the box at the bottom. You can attach photos and files with the paperclip.
4. To find a conversation, type in "Search conversations" at the top of the list. It matches names, the event or inquiry, and the latest message.
5. Use Filters beside the search to show only Unread, only Inquiries or Events, or one event.
6. When the conversation belongs to an event, "Open in event" in its header takes you to that event's Chat tab. For a vendor, "Open inquiry" opens it in Bookings.
7. Use the bell in the conversation header, or the three dots on a row, to mute a conversation you do not need to hear about.
8. Vendors start conversations with clients, so a client has nothing to open until a vendor writes. Once the vendor accepts the booking, the same conversation shows up on the event too.
9. If a vendor declines, the conversation stays readable but you can no longer reply to it.

People you have worked with, invited, or booked, ready to reuse instead of retyping.

1. Open Contacts in the sidebar. In a business workspace it sits under Bookings. On the phone it is under More, and also from the Bookings screen.
2. Your contacts are built automatically from your past events, inquiries and bookings, so you do not have to add them.
3. Use Filters to narrow by relationship (client, vendor, co-host, guest), or search by name, email or phone.
4. Open a contact to see how you know them, and to add a nickname, notes, or dietary and accessibility needs. On the phone that is Edit at the top right.
5. If you are acting as a business, you see that business’s shared client list; switch back to personal for your own people.

Quiet one conversation without missing the rest: no banners, phone notifications or emails for it, though mentions still reach you.

1. Open Messages from the icon at the top of the page or from the sidebar.
2. Open the conversation and click the bell in its header, or click the three dots on its row and choose Mute.
3. A muted conversation shows a crossed-out bell in the list and leaves your unread count. If someone @mentions you there, you still hear about it.
4. To turn it back on, do the same again and choose Unmute.
5. Vendors can also mute an inquiry from the bell in the Chat tab of that booking.
6. For a room on an event, the gear in the event's Chat tab opens "Notify me about", where you choose Everything, Mentions or Nothing.

Questions sent from your event page land in Messages, one conversation per guest, shared with your co-hosts. Neither side sees the other’s email or number.

1. Open Messages from the icon at the top of the page or from the sidebar.
2. A question shows the guest’s name with "Question" and the event under it. Open Filters and choose Questions to see only those.
3. Reply as you would anywhere in Messages. Every host on the event sees the conversation and can answer, and each of you has your own read state.
4. To stop someone, click the three dots in the conversation’s header and choose Block, or Report to tell our team (Report can block them too). They are told only that you are not taking messages.
5. To stop questions altogether, turn off "Let guests message you" in the Website tab.

Add someone to your address book by hand. Most contacts arrive on their own from your events and bookings.

1. Open "Contacts" from the sidebar.
2. Click "Add contact" at the top right.
3. Enter their "Name". Everything else is optional: "Nickname", "Company", "Email", "Phone", and "Notes".
4. Fill in "Dietary needs" and "Accessibility needs" if you know them. They are carried onto future invites.
5. Click "Add contact" to save. If this person is already in your contacts, you are told so instead of getting a duplicate.
6. To change a contact later, open the menu on its card and choose "Edit".